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Service Writer / Service Adviser

B & B Automotive & Wrecker
Job Description

We are seeking an experienced Service Writer / Service Adviser

Service Writer - Job Description: 

As an Automotive Service Writer / Adviser, you will be experienced and aware of the latest customer service practices and be a persistent problem solver. 

Service Writer - Job Responsibilities:
  • Greet customers and assist them with any inquiries they may have.
  • Perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle.
  • Consult with customer on applicable service specials.
  • Prioritize required services and be prepared to provide options upon request.
  • Document declines for services and ask for follow-up on future service considerations.
  • Keep customer informed on completion times, service expenses, and possible changes.
  • Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.
  • Provide concierge support for all owner inquiries to assure the customer has a positive service experience.
  • Spend quality time developing rapport with customers.
  • Know the product well enough to answer characteristic and operational questions regarding the customer's vehicle.
Please apply in person at 131 W. Day St
Contact Information

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